Effective Date: 05/01/2018
- WHAT INFORMATION WE COLLECT
- HOW WE USE COLLECTED PERSONALLY IDENTIFYING INFORMATION
- SHARING YOUR INFORMATION
- YOUR CHOICES FOR CONTROLLING YOUR INFORMATION
- LINKS TO OTHER WEBSITES
- CHILDREN’S PRIVACY
- POLICY CHANGES
- PRIVACY SHIELD POLICY
ExpertVoice is based in the United States, with servers located in the United States. ExpertVoice's sites are only intended for use by individuals in the United States or Canada. If you do not reside in the United States or Canada, please do not use our sites. By using our sites, you consent to the collection, transfer, storage, processing, disclosure, and other uses of your information in the United States as described in this Policy.
ExpertVoice is subject to the investigatory and enforcement authority of the United States Federal Trade Commission (FTC).
WHAT INFORMATION WE COLLECT
When you visit our sites, we collect personal information about you (including name, address, telephone number, email address, username, and password) (“Personally Identifying Information”) when you fill out forms, communicate with us through our sites, or create an online profile. We may collect personal information that you make publicly available, such as if you make a comment on another user’s content.
We may also collect certain information about your use of our sites such as information about your computer, including your IP address, the type of browser you are using, and your computer’s operating system. Except as otherwise explained in this Policy or as may be prohibited by law, we may combine this information with your personal information.
When you create an online profile, you may choose to provide optional information such as your employer, training modules completed, purchases you make, photographs, points earned, etc. Any information you provide on your profile is subject to this Policy. Information you choose to upload or publish to a public area of your profile will appear on the sites and may be viewed by other members. If you choose to include Personally Identifying Information in a public area of the sites, you consent to the public disclosure of the Personally Identifying Information you choose to post. If you do not wish to publish your Personally Identifying Information in this manner, please do not include it in material you post to a public area of the sites. We provide you ways to control the sharing of your profile, generally, and data within your profile at the following link: www.experticity.com/account.
Cookies and Other Tracking Technology
Our sites also use “cookies” (small data files stored on your computer) and other tracking technologies to collect information about your visit to our sites. The cookies and tracking technologies we use do not capture Personally Identifying Information. The information that is captured about your visit may be used in a variety of ways, such as to monitor and maintain information about your visits to our sites, to help us identify and address problems, to improve our sites, to analyze web traffic trends, and to help protect the security and integrity of our sites. You may set your browser not to accept cookies or to notify you when you receive cookies, giving you the opportunity to decide whether to accept cookies. If you do not accept cookies, you may still use our sites, but your experience may be degraded. We may also use pixel tags (also known as “clear gifs,” “Web beacons,” or “1-by-1gifs”) on our sites. These may be used in connection with certain pages of our sites or with email messages to measure the effectiveness of our communications and our marketing campaigns, to compile statistics about usage and response rates, and to assist us in resolving issues that may arise on our site.
HOW WE USE COLLECTED PERSONALLY IDENTIFYING INFORMATION
We may use the Personally Identifying Information we collect for the following purposes:
- to send you important information regarding our site, changes to our terms, conditions, and policies, and/or other administrative information;
- to send you marketing communications that we believe may be of interest to you, if you have agreed to receive such messages;
- to personalize your experience on our site by presenting content tailored to you;
- to allow you to take and keep track of training;
- for our business purposes, such as data analysis, audits, developing new products, enhancing our site, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns;
- for risk control, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements;
- to use information about your activities on the site to communicate your training progress to your employers and in some cases to offer you retail discounts;
- for other purposes which are disclosed to you and to which you consent.
We may also use information that we receive about you from your employer and data providers who assist us in processing requests, maintaining our data, and optimizing our services.
YOUR CHOICES FOR CONTROLLING YOUR INFORMATION
Correcting or Changing Your Information
We acknowledge the individual’s right to access their personal data. We are concerned about the accuracy, currency, and completeness of the Personally Identifying Information we collect and take appropriate steps to ensure that the information we have is accurate and up-to-date. In addition to the options provided to you in this Policy, if you wish to review, amend, correct, update, or delete Personally Identifying Information we have collected about you online, or to opt out of receiving our marketing communications, contact us at: +1-866-376-4685 or https://www.experticity.com/contact.
You may also contact us by writing to:
Attn: Expert Success
9 Exchange Plaza, Suite 1000
Salt Lake City, Utah 84111
We will respond to your access request within any legally required time period or within 30 days. We reserve the right not to allow access to your information if we believe in good faith that such disclosure is prohibited by law or if the rights of another individual might be violated.
You may cancel your registration to our sites and/or request the removal of your Personally Identifying Information from our visitor records by sending an email at https://www.experticity.com/contact. We will send an email to confirm your request. After you respond, we will remove your information from our database. Residual information may remain in our archives and records, but this information will not be used for any purpose, commercial or otherwise. We reserve the right to maintain information on registered visitors who have violated any of our policies or who have had their access to the site blocked.
We use a variety of technologies and processes to protect Personally Identifying Information collected on the sites, including physical, technological, and organizational security measures. For example, we use encryption technology whenever transmitting personal information. Unfortunately, no security technology is completely secure, and you should remember that email is not a secure means of communication. We retain Personally Identifying Information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements.
Some or all of the Personally Identifying Information we collect may be stored or processed on servers located outside of your country, including in the United States, whose data protection laws may differ from those where you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the Personally Identifying Information that are equivalent to those in your country.
Our sites are not intended for use by children. We do not knowingly collect personal information from children under the age of 13. Children under the age of 18 are prohibited from creating an online profile.
If our Policy changes, we will post these changes to our sites with the date of revision. We encourage you to review our Policy periodically. Your continued access to and/or use of the sites after any such changes constitutes your acceptance of, and agreement to be legally bound by, this Policy, as revised. If our privacy practices, including the ways we use your Personally Identifying Information, materially change from the time you created an online profile, we will notify you about such changes before they take effect and allow you to delete your information as described above, should you disagree with such changes.
PRIVACY SHIELD POLICY
ExpertVoice has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Framework by providing an independent recourse mechanism, the BBB EU-US PRIVACY SHIELD FRAMEWORK, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by ExpertVoice, please visit the BBB EU-US PRIVACY SHIELD website at https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Finally, and as a last resort, EU individuals whose privacy complaint has not been resolved through the aforementioned channels can seek recourse before the Privacy Shield Panel, a binding arbitration mechanism.